Faq
Order / Delivery
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Where and which format should I send my images / logos?
We accept: JPEG, PDF, AI, Screenshots, PNG. Know that your documents are automatically registered by our software when you upload them to our site to do your personalization.
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How long does it take to receive my kit after placing my order? My mouthguard?
Few days to receive your kit (It depends on your country). About 1 week to receive your mouthguard after receiving your dental impressions at the laboratory. (It depends on your country)
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I want to order from abroad, is it possible?
Yes, but there may be additional shipping costs.
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What happens when I order on the website?
You receive in the following days your dental impression kit at home. Just take your impression and send it back to us at the address indicated on the instructions sheet. You will receive your mouthguard by parcel about a week after we have received your impression in the laboratory.
Guarantees
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How long will I keep my mouth guard?
At least 2 seasons, it depends on its frequency of use and its maintenance.
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What happens if I miss my dental impression ?
If you miss your impression, you just have to keep the plastic impression tray and ask for free other pastes on site to try again.
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Do you keep my dental impressions in case I lose my mouth guard?
Yes, we keep all dental impressions for 1 year in the laboratory to be reactive in the case of loss / forgetfulness on your part, and for urgent orders.
My daily mouth guard
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Do your mouthguards protect ceramic teeth?
Yes, our tooth mouthguards are made to protect all your teeth without exception.
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How to maintain my mouth guard?
DO NOT CHEW THE MOUTHGUARD.
DO NOT LEAVE THE MOUTHGUARD IN THE SUN.
RINSE THE MOUTHGUARD WITH COLD WATER AFTER USE.
KEEP THE MOUTHGUARD IN THE BOX PROVIDED.
Marketing
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Do you sponsor?
Only a few athletes that we select each year can be sponsored, but we do not process a sponsorship request.
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Do you make offers for clubs / groups?
Yes, we offer group discounts and dental impression sessions at your clubs. Please contact us
Technical
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I have braces, can I make a custom mouthguard?
Yes, you can make a custom mouthguard, but the impression will have to be done differently than with the MG Protect kit. For more information, contact us.
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Do you make double mouthguard or dental protectors without dental impressions?
No, we do not make double mouthguards, and mouthguards without dental impressions either. We consider these mouthguards uncomfortable and ineffective to be offered to our customers.
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Do you make mouthguard for children?
Yes, please contact us for more information.